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工作学习 / IT技术讨论 / 什么是second-level support, 或者叫Level 2 PC support. 能给无知者一点解释吗?谢谢.
-strugle(easelife);
2003-7-22
(#1298803@0)
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就是还有1线的工程师，他们接客户的电话，做基本的支持。如果搞不定，就提交到你这个2线的来。
-johnnyhatesjazz(Rock and Roll);
2003-7-22
(#1298811@0)
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Thank you very much.
-strugle(easelife);
2003-7-23
(#1299788@0)