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枫下家园 / 理财投资税务 / TD真恶心，刚收到TD VISA的通知，GREEN CARD要收22$HOTLINE SERVICE年费，打电话去问，告知若没有此项服务，则丢卡不能挂失、地址不能更改，等变相加年费，一怒之下CANCLE之。
-benbendan(笨笨蛋);
2003-1-15
{60}
(#977815@0)
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那好象是骗人的，我就没有用Hotline。至少改地址没有任何问题，已经改了两次了。Hot line给我的第一封信的地址是半年前的，我怀疑它不能接触到TD的updated客户信息。
-jianghongca(慎独);
2003-1-15
(#977831@0)
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我用了两年了，也就是今天才接到通知，说有3个月FREE，到2月EXPIRE，想来是11月份搞的新规则，
-benbendan(笨笨蛋);
2003-1-15
(#977840@0)
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我是用了半年的时候收到的。不理它就是了。
-jianghongca(慎独);
2003-1-15
(#977845@0)
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可那个狗屎AGENT硬说没有HOTLINE，以后就不能再打电话服务了，我说我要跟SUPERVICER或MANAGER谈，他说他就是。
-benbendan(笨笨蛋);
2003-1-15
(#977856@0)
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跟他要他的ID号，投诉。
-jianghongca(慎独);
2003-1-15
(#978592@0)
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You say you want to cancel the card
-jameschen6(梦想农庄);
2003-1-23
(#994458@0)
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不会吧，我的卡号被盗用，打电话过去，原帐号马上终止，一星期收到新卡。我并没参加HOT LINE SERVICE。
-superl(晚上不睡，早上不起。);
2003-1-15
(#977835@0)
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应该是指电话挂失的服务把？到柜台去应该不会不让改地址、挂失的。再问问。
-alang(阿朗);
2003-1-15
(#977844@0)
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对
-benbendan(笨笨蛋);
2003-1-15
(#977848@0)
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Write a complain to their complain department.
-jeffrey815(Smartiecat);
2003-1-16
(#978700@0)
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I checked the TD website.It's true that you can't get 24 hour calling service without Hot Line Service for Green Card.SO I cancle my card, Anyway, I can't afford the risk for I lost card and I don't want pay the annual fee that suddenly add to my card.
-benbendan(笨笨蛋);
2003-1-16
{136}
(#978879@0)
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别担心，丢卡被盗用只有50元的责任，而且一般都给免啦。
-silverwater(没正事 准备ing出租G.);
2003-1-16
(#978906@0)
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Another thing is TD makes me fells very bad.They ask you to pay the extra fee after you have already use the card for a coupleyears. That means they add the fees when they think you are depended on the card. And these services is free for almost all the other Credit Card. Of course, It's a business and they keep the rights to change the subjects base on the aggreements we signed with them. But I also have the right to reject their service.
-benbendan(笨笨蛋);
2003-1-16
{320}
(#978932@0)
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其他的卡也一样，都是直接放在帐单上，除非你打电话去cancell这个服务。
-mqu27(泥泥燕);
2003-1-16
(#978974@0)
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Most Credit card has a "24 HOUR CUSTOMER SERVICE" that include in your credit card package. The Green Card is the only exception I have seen.
-benbendan(笨笨蛋);
2003-1-16
(#979059@0)
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I have hold about 5 credit cards now. None of them has 24 hrs customer services. They include Citibank, TDBank, CIBC, Royal Bank and Bay Credit Card.
-jeffrey815(Smartiecat);
2003-1-16
(#979076@0)
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I just called TD Visa for address change, but I didn't order the hotline service.
-danpen1(ComputerCare);
2003-1-16
(#979337@0)
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This Fee is only happened with Green Card, And as the customer service told me, the hotline service will be free for a certern period(he didn't mention it will be how long) and then they will ask you for money.
-benbendan(笨笨蛋);
2003-1-16
(#979654@0)
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That is to say, you may misunderstand them or they are cheating you... complain!!
-siebel(阿丽梦啊我来离萨);
2003-1-18
(#984524@0)
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你可能misunderstood他/她的意思了，hotline registry services 和 平常的customer service是不一样的。hotline registry services是要年费的，如果你丢失了wallet，这个service可以帮你cancel所有的credit cards， with just one phone call。通常的customer service，如address change等等，所有的credit card都是free的，除非它明确说明有年费（annual fee），这个annual fee 也不是那个hotline registry service的annual fee。如果一个credit card没有annual fee，并且没有customer service（不一定24hrs though），这是极不可能的。
当然，所有的credit card companies都希望你看不懂他们的fine print的，这样他们才有赚钱的机会。
-adrian(dobetter);
2003-1-18
{495}
(#984572@0)
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你说的是正常情况，我曾经一个一个地问他，他的所有回答全是NO，就是说他始终坚持HOT LINE SERVICE是你必需的SERVICE，否则你不能改地址不能通过电话来CANCLE你的CARD，我甚至告诉他我只要CANCLE GREEN CARD，他依然坚持。我当时觉得TD是小人，现在想来是这厮吃错了药。我已经写信去COMPLAIN了。
-benbendan(笨笨蛋);
2003-1-18
{125}
(#984607@0)
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我用TD Green 一年半了, 也改了2次地址，没有听说过Hotline费什么的。
-spectrum(Spectrum);
2003-1-23
(#994478@0)