本文发表在 rolia.net 枫下论坛Dear 老顽童,
We apologize with this delay and sincerely regret you have not received your order.
Unfortunately it appears that your order has been lost on the way. Kindly please you check our warranty: http://www.gearbest.com/about/warranty-and-return.html
After reviewing your order in detail, we found out you haven't purchased any insurance during the check-out. Please understand that in such case we can only compensate you partially.
The shipping company is actually responsible for this loss which is sadly beyond our control.
However as you are a valuable customer for us, we are willing to help you the best way we possibly can.
Therefore here are the best solutions we can offer you:
1)Refund 50% of the product to your wallet for your future purchase
The product value is $27.19 usd we can refund $14 usd back to your wallet and exceptionally reward you with extra points (e.g. If your item is 1usd = 5 points ,3usd=3*5 points => get 15 points etc).
You can use both your wallet and points to purchase your future products.
Wallet link: http://www.gearbest.com/about/gb-wallet.html
Points link: http://www.gearbest.com/about/about-points.html
2) 50% refund to your credit card or Paypal
In that case we can refund $14 usd back to you.
3) Reship the order
We can reship the order . For this, please kindly send us 50 % of the order value so that we can arrange the shipment.
Please kindly let us know your decision.
Once again we apologize for any inconvenience caused.
We appreciate your understanding.
Best Regards
Winifred
Gearbest Customer Service更多精彩文章及讨论，请光临枫下论坛 rolia.net
We apologize with this delay and sincerely regret you have not received your order.
Unfortunately it appears that your order has been lost on the way. Kindly please you check our warranty: http://www.gearbest.com/about/warranty-and-return.html
After reviewing your order in detail, we found out you haven't purchased any insurance during the check-out. Please understand that in such case we can only compensate you partially.
The shipping company is actually responsible for this loss which is sadly beyond our control.
However as you are a valuable customer for us, we are willing to help you the best way we possibly can.
Therefore here are the best solutions we can offer you:
1)Refund 50% of the product to your wallet for your future purchase
The product value is $27.19 usd we can refund $14 usd back to your wallet and exceptionally reward you with extra points (e.g. If your item is 1usd = 5 points ,3usd=3*5 points => get 15 points etc).
You can use both your wallet and points to purchase your future products.
Wallet link: http://www.gearbest.com/about/gb-wallet.html
Points link: http://www.gearbest.com/about/about-points.html
2) 50% refund to your credit card or Paypal
In that case we can refund $14 usd back to you.
3) Reship the order
We can reship the order . For this, please kindly send us 50 % of the order value so that we can arrange the shipment.
Please kindly let us know your decision.
Once again we apologize for any inconvenience caused.
We appreciate your understanding.
Best Regards
Winifred
Gearbest Customer Service更多精彩文章及讨论，请光临枫下论坛 rolia.net