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@Florida

XIN CHENG CHINESE SUPER MARKET in Kitchener: About their food quality and Owner's attitudes

ying_586(lxy)
本文发表在 rolia.net 枫下论坛Bought chestnuts in Xin Cheng Chinese food market on 21 november.I cooked it on November 28 and found that they were COMPLETELY rotten. I kept them all in fridge.I do not think they will be rotten in 7 days because before we even cook three months later after I bought it.I showed the rotten chestnuts to the owner(the old wowan and her son),and asked; do u think the chestnuts will be rotten in one week? But they said
"I don't believe it. I sold it to many people and nobody complained yet. If all of them complain, I'll give you a credit."
I said, "Toyota sold millions of cars and my car has a problem. Can they say if all toyota cars have problem then I'll fix your car."
They said, "Look at other chestnet they are all good." I said, "Even they are all good, mine is rotten. I'm not talking about other stuff."
I even showed a receipt but they didn't say sorry about it and fruit should be returned in a day.

This is the customer service I got from there. this is not the matter of refund or credit agains the rotten food.
As an owner they have Zero mindset about the quality and customer satisfaction. Just because many customers do shopping there, they treat individual customers like a "shit".
Do not expect single piece of quality, customer care, and appreciation from them.
There have been so many complains about this store and finally I experienced it myselft.

Is there anyone who knows how to unload a picture? I want to show you the great chesnuts.更多精彩文章及讨论，请光临枫下论坛 rolia.net
(#13714123@0)
Last Updated: 2010-12-9
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Replies, comments and Discussions:

  • 枫下家园 / 生活杂事 /
    wat
    Waterloo Area
    XIN CHENG CHINESE SUPER MARKET in Kitchener: About their food quality and Owner's attitudes -ying_586(lxy); 2010-12-9 {1505} (#13714123@0)
    本文发表在 rolia.net 枫下论坛Bought chestnuts in Xin Cheng Chinese food market on 21 november.I cooked it on November 28 and found that they were COMPLETELY rotten. I kept them all in fridge.I do not think they will be rotten in 7 days because before we even cook three months later after I bought it.I showed the rotten chestnuts to the owner(the old wowan and her son),and asked; do u think the chestnuts will be rotten in one week? But they said
    "I don't believe it. I sold it to many people and nobody complained yet. If all of them complain, I'll give you a credit."
    I said, "Toyota sold millions of cars and my car has a problem. Can they say if all toyota cars have problem then I'll fix your car."
    They said, "Look at other chestnet they are all good." I said, "Even they are all good, mine is rotten. I'm not talking about other stuff."
    I even showed a receipt but they didn't say sorry about it and fruit should be returned in a day.

    This is the customer service I got from there. this is not the matter of refund or credit agains the rotten food.
    As an owner they have Zero mindset about the quality and customer satisfaction. Just because many customers do shopping there, they treat individual customers like a "shit".
    Do not expect single piece of quality, customer care, and appreciation from them.
    There have been so many complains about this store and finally I experienced it myselft.

    Is there anyone who knows how to unload a picture? I want to show you the great chesnuts.更多精彩文章及讨论，请光临枫下论坛 rolia.net
    • 吃饱了太撑啊？跟华人超市讲customer care/service伊讲。 -alafly(Alafly); 2010-12-9 (#13714124@0)
    • 地方太小，现实如此。只有去和不去、买和不买的选择，没有其它选择。不用气愤，没用，自己多加小心。 -hanhandoudou(灯泡); 2010-12-9 (#13714125@0)
      • 没错，在那买过一次牛肉馅，有些变质。以后再也不在那买肉类的食品！ -qaqa(qaqa); 2010-12-9 (#13714126@0)
      • Where is Consumer Protection Service? I want to address this issue in public. This type of idiots need education. -ying_586(lxy); 2010-12-9 {613} (#13714127@0)
        Thanks for your concern. As an individual buyer our voice sounds minimal but if we shout together we can educate them. They are really nuts without feeling shame at all.
        Do you know of any Customer Protection Authority? I still keep the evident in the fridge.
        It's really disgusting experience. If Canadian or other ethinic group experience it, what would they say about Chinese? Due to this type of ugly idiot, all of us are regarded the same. That being said, this store is really a Public Enemy to all Chinese ultimately. Because of this attitude toward customers many canadians look down on chinese.
        • 你在新城遇到的事情，我也在新城遇到过，也很生气。但是，你这些评论，我不赞同。 -kw9925(kw); 2010-12-9 (#13714128@0)
        • 除非你有多余的时间精力没地方用，就去战斗好了。其实生活中还有很多令人高兴快乐的事情等着你，如果为区区几个栗子和粗暴的卖主耿耿于怀很久，就等于用那几个加币买了许久的愤怒和气恼，是否是件很划算的事情？ -hanhandoudou(灯泡); 2010-12-11 {102} (#13714132@0)
          这个世界远不完美，每个人都会犯错，我们不必苛求自己做正义的使者。人生苦短，还是着眼于让你快乐的事情吧。
    • 先别生气了。。。以后别去那买就是了。Superstore里面有一排全卖Asian food，大多都是中国的，质量很好。如果是买菜，Wal-mart黄豆芽，豆腐，油菜都有，嗨，现在连苦瓜都开始卖了！ -sharon9701(zhuzhu); 2010-12-11 (#13714129@0)
      • Thank you so much ! I will never go to do shopping In XIN CHENG Chinese market !! -ying_586(lxy); 2010-12-11 (#13714134@0)
    • 我以前买过一次紫薯，买回家发现里面已经冻过了根本没有办法再吃了。 -dingdong78(dingdong); 2010-12-11 (#13714130@0)
    • KW来个大统华就解决问题了. -bingiceice(ice); 2010-12-11 (#13714131@0)
    • 新城的口碑又不是今天才变成这样的， 从楼上的人们看来， 大家都习惯了。 楼主不必生气， 大家有能耐就把大统华搞过来， 没人有这本事， 也就这么一家华人店， 想买就买， 小心就好。气坏了身子不值。人家老巫婆和儿子在这里挣大钱呢， 才不跟你生气呢。 呵呵 -ppa_app(ppa_app); 2010-12-11 (#13714133@0)
      • THank you ! Decide not to do shopping there forever ! -ying_586(lxy); 2010-12-11 (#13714135@0)
        • 我觉得我比你更惨一些.我前几天吃了在新城买的小豆苗, 事物中毒上吐下泻, 折腾了好几天.我觉得找他们也不会承认的,所以也不给自己找气受了.幸亏孩子们没吃. -xpei(握手); 2010-12-13 (#13714136@0)
          • 是不是你没弄熟？我也是最近在那买的小豆苗，吃了一点儿事都没有。 -uwofri(0x2B||!0x2B); 2010-12-13 (#13714137@0)
            • 恭喜你怎么那么幸运呢 ！！ -ying_586(lxy); 2010-12-13 (#13714138@0)
            • 我也吃了几次那个小豆苗，就是照那个豆苗旁边的微波炉菜谱做的，很好吃，也没有什么问题 -mtl_op(mtl); 2010-12-13 (#13714139@0)
              • 那个小豆苗我吃过上百次了,可就这次出毛病.以后再也不感吃了. -xpei(握手); 2010-12-14 (#13714140@0)
                • 这个，你都吃上百次了。怎么能确认这次是豆苗中毒呢？医生说的？ -uwofri(0x2B||!0x2B); 2010-12-14 (#13714142@0)
        • 别拿别人的错误惩罚自己就好。 -ilovemaple(puppy); 2010-12-14 (#13714141@0)
    • 今天在新城16元买了只温哥华蟹。我是姜葱炒，因此切块卸开，把脐挖掉，冲洗，黄酒淋泡。可是吃的时候还是闻到蟹壳上有明显的氨气刺激味。想想有氨气味的皮蛋是可以吃的，因此就继续吃蟹肉，呵呵。以前在国内还只是听说有的农贸市场海鲜摊位为了保持鱼虾鲜活，用氨水放养， -hurrah(猫眼); 2010-12-14 {140} (#13714143@0)
      自己在农贸市场还从来没有买到过。想不到新城尽然把这些经验都学来了。用氨水放养食用海鲜在这里应该违法的吧，不知道这边有没有什么机构可以投诉的？

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