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strange problem: my boss's outlook e-mail

rina006(rina)

My boss has a Dell notebook, using MS outlook send/receive e-mail, his e-mail account is from Sprint Canada. the problem is:
when he works at company connecting to LAN, he can't send/receive e-mail, but if he doesn't connect to LAN, use wireless network card ( I don't know which ISP this wireless network card connect to, maybe Sprint, I am sure not to my company) he can send/receive e-mail. so I think this problem is cause by my ISP.

But one day he configured his e-mail account on another laptop which is connecting to LAN, he can send/receive e-mail.

My boss ask me why? I really have no idea, anybody can help me?

JJ

(#1094210@0)
Last Updated: 2003-3-18
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工作学习 / IT技术讨论 / strange problem: my boss's outlook e-mail -rina006(rina); 2003-3-18 {636} (#1094210@0)
My boss has a Dell notebook, using MS outlook send/receive e-mail, his e-mail account is from Sprint Canada. the problem is:
when he works at company connecting to LAN, he can't send/receive e-mail, but if he doesn't connect to LAN, use wireless network card ( I don't know which ISP this wireless network card connect to, maybe Sprint, I am sure not to my company) he can send/receive e-mail. so I think this problem is cause by my ISP.

But one day he configured his e-mail account on another laptop which is connecting to LAN, he can send/receive e-mail.

My boss ask me why? I really have no idea, anybody can help me?

JJ

What OS? 98? -lmx(流氓兔); 2003-3-18 (#1094230@0)
OS is Windows XP pro -rina006(rina); 2003-3-18 (#1094250@0)

try disable wireless network device, and enable the lan network device. -redspider(忙啥！歇着吧！); 2003-3-19 (#1094427@0)

I tried. When I use LAN, I disable the wireless, the IP configuration get from LAN DHCP server. -rina006(rina); 2003-3-19 (#1094633@0)

what is the error msg? it is related to network connection or the email configuration like smtp or pop3/imap. check them -redspider(忙啥！歇着吧！); 2003-3-19 (#1094718@0)

It seems the outlook pass the authentication, but no e-mail can been downloaded. why there is no any problem when use wireless connection -rina006(rina); 2003-3-19 (#1094733@0)

there is no any config change when switch between the two NICs -rina006(rina); 2003-3-19 (#1094720@0)

Do you have the responsibility of fixing this kind of problems in your company? Maybe you could help your boss to find somebody who can fix it. And, your boss pay for it, of course. :) -laoyou(老游); 2003-3-19 (#1094651@0)

this is my responsibility -rina006(rina); 2003-3-19 (#1094711@0)

it seems that you're not qualified for the job. -workopolis(﹡ 枫树下の守望者 ﹡); 2003-3-19 (#1094882@0)

Have you ever had something you don't understand in your job, if yes, "it seems that you're not qualified for the job as well". -redspider(忙啥！歇着吧！); 2003-3-19 (#1095020@0)
Tell me who you are, I can recommend you to my boss. Do tell me you are a shit. -rina006(rina); 2003-3-19 (#1095044@0)

It's not important who I am, nor is your recommendation. Just let me know how to contact your boss, I will tell him/her that he/she is hiring a useless shit. -workopolis(﹡ 枫树下の守望者 ﹡); 2003-3-19 (#1095318@0)

Anybody knows this guy? Is he sick? -rina006(rina); 2003-3-19 (#1095449@0)
You will tell him?! my boss knows who you are? you need appointment. tell me who you are. -rina006(rina); 2003-3-19 (#1095460@0)

To tell you who I am, also need an appointment, but it seems you have more time to ask and quarrel, than learn to solve the problem by yourself. Can you do it by yourself, or need a support team behind you? -workopolis(﹡ 枫树下の守望者 ﹡); 2003-3-19 (#1095485@0)

how about regular network activities other than emails, e.g. can your boss access your LAN server? Normally wireless card communicates with wireless station on your LAN, shouldn't be other ISP. -lmx(流氓兔); 2003-3-19 (#1095052@0)

There is no problem to access LAN server if use LAN connection. The wireless card connect to ISP I am sure. we have no other wireless station on LAN -rina006(rina); 2003-3-19 (#1095236@0)

我在一个客户那里曾经碰到类似的问题：一台desktop（全新的）不能发email（SMTP）而其他电脑可以，至今没有解决。你要是找到了解决的办法，能否贴出来共享一下？ -lmx(流氓兔); 2003-3-19 (#1095356@0)

Check your Firewall, any restriction on stmp and pop3. -elac(elac); 2003-3-19 (#1095483@0)
try telnet the pop3 server, thru command lines you may found something wrong. -jchonc(James); 2003-3-19 (#1095539@0)

I can tracert to the e-mail server pop3 port. as I mentioned, It works with wireless card and a different laptop -rina006(rina); 2003-3-19 {119} (#1095805@0)
I think maybe it caused by some config of the wireless card. anybody used such card which can connect to ISP directly?

Normally, YOU shoud use your ISP SMTP server when you send email, even though you use different reply address, other ISP disable you use its SMTP server if you don't connect directly. -danpen1(ComputerCare); 2003-3-19 {89} (#1095865@0)
This policy is for blocking email spam. So I suggest you check the Outlook configuration.

Thank you very much, I will check -rina006(rina); 2003-3-20 (#1097120@0)

telnet, not tracert -jchonc(James); 2003-3-19 {132} (#1096018@0)
telnet yourserver yourport
user yourname
pass yourpass
retr

If you can see the list here, then communication should be fine.

Thank you very much, I will try. -rina006(rina); 2003-3-20 (#1097115@0)

Outlook has two mode, internet only and workgroup which use exchange server,. you may try to switch the mode to make it work. -huimin(huimin); 2003-3-19 (#1095696@0)
If I promise to fix the problem within an hour, how much would you like to pay for that? -laoyou(老游); 2003-3-20 {88} (#1096542@0)
How about 1K CAD?

网友们，尤其那位"枫树下の守望者", 可别用低价的方式跟我抢生意啊！

都给人骂得快disarm了，还会有兴趣抢这单子吗？您说话少，肯定比俺能干。值！ -workopolis(﹡ 枫树下の守望者 ﹡); 2003-3-20 (#1097034@0)

@Florida

strange problem: my boss's outlook e-mail

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