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Sorry for bothering, does anyone know that there is a better way to cancel an order from Gearbest.com?

reed(芦苇)

placed an order by mistake, and filed a ticket right away. (since Gearbest.com doesn't have order cancellation function)
a day later, got a response saying they have tried and told me that item has been dispatched, and let's wait for 1-2 days.
I checked order status, my item is still in "Packed", not been "Product Dispatch" yet.
then connected their online chart customer service, basically repeating the same thing
asked them if we keep waiting, then I probably will get the shipping confirmation notice, and they still said "please keep waiting"
in-polite, impatient and unprofessional, worst ever experience!
well, the customer service from Gearbest is just a joke.

thanks in advance!

(#10442846@0)
Last Updated: 2016-11-23
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枫下家园 / 减价特讯 / Sorry for bothering, does anyone know that there is a better way to cancel an order from Gearbest.com? -reed(芦苇); 2016-11-23 {698} (#10442846@0)
placed an order by mistake, and filed a ticket right away. (since Gearbest.com doesn't have order cancellation function)
a day later, got a response saying they have tried and told me that item has been dispatched, and let's wait for 1-2 days.
I checked order status, my item is still in "Packed", not been "Product Dispatch" yet.
then connected their online chart customer service, basically repeating the same thing
asked them if we keep waiting, then I probably will get the shipping confirmation notice, and they still said "please keep waiting"
in-polite, impatient and unprofessional, worst ever experience!
well, the customer service from Gearbest is just a joke.

thanks in advance!

那个在gearbest工作的eileenliujx怎么不见了？ -ccra(税务局); 2016-11-23 (#10442903@0)

哈哈，不能要求某个人24小时值班吧？ -repeatquestion(aaa); 2016-11-23 (#10442963@0)

建议楼主PM TA。 -repeatquestion(aaa); 2016-11-23 (#10443130@0)

Could you pls let me know your Order Number? yeah, pls PM me, so I can get noticed at first time, :-) -eileenliujx(eileenliujx); 2016-11-23 (#10444508@0)

sent a PM. thanks for help. -reed(芦苇); 2016-11-24 (#10444987@0)

Dealing with it, don't worry! :-) -eileenliujx(eileenliujx); 2016-11-24 (#10445029@0)

thank you -reed(芦苇); 2016-11-24 (#10445096@0)

Thank eileenliujx, issue solved. -reed(芦苇); 2016-11-25 (#10448859@0)

my pleasure, :-) -eileenliujx(eileenliujx); 2016-11-25 (#10448866@0)

@Florida

Sorry for bothering, does anyone know that there is a better way to cancel an order from Gearbest.com?

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